Pok11's Privacy Policy — your information is safe with us

1 What Information We Collect

Pok11 collects certain information in order to provide you with our services. We always aim to collect only what is necessary. Below is a detailed breakdown of the types of information we gather:

When you contact pok11 customer support, that conversation may also be stored for the purpose of improving service quality. However, sensitive information such as passwords or full payment card numbers is never stored in plain text.

2 Purpose of Data Collection

Pok11 collects your information for a few specific reasons. We never intrude on your privacy unnecessarily:

• Account management: To secure your registration, login, and account safety.
• Identity Verification: To verify age and identity as part of the KYC process.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Responsible Gaming: To detect excessive gaming and provide members with timely support.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service improvement: To analyze user experience and improve pok11's services.
• Contact: To keep you informed about important notices, offers, and updates.

Pok11 never sells your data to third-party advertisers. Any marketing communications are strictly related to pok11's own services, and you can opt out of them at any time.

3 Data Sharing & Disclosure Policy

Protecting your privacy is a core responsibility of pok11. However, there are certain circumstances where sharing information may be necessary:

• Payment Processors: Limited information is shared with payment gateway providers solely to process deposits and withdrawals. These providers are held to the same privacy standards.
• Legal authorities: Information may be disclosed in response to a court order, government investigation, or regulatory authority request.
• Security Partners: Limited, encrypted data may be shared with trusted security partners for fraud detection and cybersecurity purposes.

4 Cookies & Tracking Technologies

Pok11 uses cookies on its website. Cookies are small files stored in your browser that help improve site usability. The types of cookies we use include:

• Essential cookies: For maintaining login sessions, security verification, and core functionality — the site cannot operate properly without these.
• Functional cookies: Remembers your language, theme, and other preferences so you don't have to reconfigure them each time.
• Analytics Cookies: To understand which parts of the site are used most — this data is completely anonymous.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly. pok11 never uses third-party tracking pixels or cross-site trackers.

5 Data Security Methods

Pok11 uses industry-standard technologies and processes to keep your data secure. Our security framework operates across multiple layers:

• Transport Layer Security (TLS): All data in transit is encrypted using the TLS 1.3 protocol.
• Database Encryption: All sensitive data at rest is protected with AES-256 encryption.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are active on our servers.
• Regular Security Audits: Our systems are regularly audited by independent security experts.
• Access controls: Staff members can only access information relevant to their specific role.
• Backup System: Data is securely backed up to prevent loss in the event of a technical failure.

That said, no digital system is entirely risk-free. We encourage you to use a strong password, never share it with anyone, and contact us immediately if you notice anything suspicious.

6 Your Rights

As a pok11 member, you have important rights over your own data. We respect these rights at all times:

To exercise any of these rights, please contact our support team. We typically process requests within 30 days.

7 Data Retention Period

How long pok11 retains your data depends on the type of information and the purpose it was collected for:

• Account information: For as long as your account is active, and up to 5 years after closure as required by law.
• Financial transaction records: Retained for a minimum of 5 years in compliance with international financial regulations.
• Gaming history: Up to 3 years for responsible gaming monitoring and dispute resolution.
• Communication Records: Customer service communications are retained for a maximum of 2 years.
• Technical Logs: Up to 1 year for security purposes.

Once the retention period expires, data is securely deleted or anonymized. Where legal obligations require extended retention, the data is stored separately, protected, and not used for any other purpose.

8 Privacy Policy Changes

P ok11 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following methods:

• A notice will be sent to your registered email address.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will change accordingly.

Continued use of pok11 after an updated policy is published will be considered acceptance of the new terms. If you disagree with any changes, you may request account closure and we will assist you through the process.

Minor linguistic or spelling corrections do not warrant a separate notice. However, you can review this page at any time to stay up to date with the latest policy.

9 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to us. Our dedicated privacy team will handle your matter with the attention it deserves.

When contacting us, please include your account email address and details of your request so we can assist you quickly. pok11 respects your privacy and handles every request with the utmost care.